Didier Heiderich

Didier Heiderich is the President of the "Observatoire International des Crises" (International Crisis Observatory), consultant and trainer specialized in strategy of public relations (PR) and crisis management, author of "Rumeur sur internet" (pearson, 2004), "Plan de gestion de crise" (Dunod, 2010) and of many articles. He teaches communication at the master level in several prestigious schools and universities.

Didier Heiderich Biography
September 2011
www.didierheiderich.com

• Consultant and trainer in crisis management and communication
• President of the International Crisis Observatory
• Lecturer for master’s degree programs
• Author

Didier Heiderich Crisis management and public relations consultant and trainer. Didier Heiderich, CESI Engineer, started at first many transversal tasks in sensitive’s sectors, such as industry and at the French Ministry of Justice before becoming a crisis management, communication strategy and public relations consultant.

With more than 12 years of experience in communication and public relations consultancy, he intercedes regularly as a consultant for administrations, firms and diplomatic personnel, mainly in media/public speaking skills and in crisis or in delicate situations. Till this day, he has trained several hundreds of people in public speaking in simulated crisis situations. He also train managers on the filed in real crisis events. As a communication and press relations trainer, he has elaborated and/or intervened in several training sessions to communication in France and abroad, to a public of communication professionals…as well as to apprentices coming from different backgrounds.

Since 2007, he intercedes regularly at ENA (National School of Administration) and at IHEDN Institute of Higher National Defense Studies), for professional training for central administrative (in France or abroad), local or diplomatic personnel.

He trains as well communication agencies’ consultants and journalists.

Founder of « Magazine de la communication de crise et sensible » magazine, he is the president of « Observatoire International de Crises » (International Crisis Observatory). He intervenes regularly in seminars or gatherings tackling the communication in crisis situation topic. He wrote many articles about communication and is the author of the book « Rumeur sur Internet » (Village Mondial, 2004) - (Rumors on the internet)- and « Plan de gestion de crise » (Dunod, 2010) – ( Crisis management plan) . He also participated as well in the creation of a dozen of communication books and manuals.

He teaches communication in the Masters Program at ISCPA (media institute), ICOM (University of Lyon 2), Université de Technologies de Troyes where he is the educational referent of the course « Organizational Communication ». He lectures as well at Ecole Nationale d’Administration (ENA) in the field of crisis management Masters Program, and at Ecole des Mines d’Ales, at the Rouen Business School in the communication masters program, and at IRIS and several minors designed for French and international responsible.

Bibliography

“Crisis management plan,” Didier Heiderich, Dunod, 2010

“Rumors on the Internet,” Didier Heiderich, Village mondial, 2004.

He has participated in the writing of several books and reference articles including:
• Corporate communication, Karine Johannes, Thierry Libaert, DUNOD, 2010
• Introduction to communication, Thierry Libaert, DUNOD, 2009
• Communicating in an uncertain world, Thierry Libaert, Village Mondial, 2008
• “Crisis management is half a century old,” 2008, Éditions OIC.
• “The perception of risk in a society of fear,” Cahier Espaces n°85, 2005.

Guides:  Communication Plan model, éditions OIC Crisis Communication reflex, éditions OIC Crisis situations: check-list for speaking in public, éditions OIC

Conferences and training for the public:

ENA - National School of Administration – Lecturing on a regular basis in training programs (improvement).

IRIS - Institute of International and Strategic Relations. Delivering lectures for higher studies.

IHEDN - Institute of Higher National Defense Studies. Lecturing on a regular basis since 2007.

Teaching activities:
• Ena (National School of Administration)
• Université de Louvain
• Université de technologie de Troyes
• ISCPA (Media institute)
• Institute of International and Strategic Relations (IRIS)
• École des Mines d’Alès • Rouen Business School
• Université de Lyon 2 • IAE de Bordeaux
• European Institute of Total Quality (IEQT)

Advice, support, training: a few recent references (excluding those of a confidential nature):

Local authorities and administrations:  Grand Lyon, the city of Nantes, Paris city hall, the city of Rouen, Catalogne tourism, the Defense Ministry, Prefectures, ASN, Drôme Prefecture, UCANSS (Union des caisses nationales de sécurité sociale) – Union for the National social security fund.

Companies: EDF / Prefectures/ ASN, La Poste, Société Générale, a company in the petroleum sector, ONCF, MARSA Maroc, SOLVAY, ERDF, Caisse d'Epargne, Bayer, Wrigley,...

Training agencies (public speaking, public communication in sensitive and crisis situations; crisis management):

ENA – National School of Administration (higher studies – refresher courses and special international courses in public administration).

IHEDN – Institute of Higher National Defense Studies in different degree courses and training sessions (several sessions during the last three years).

Netherlands Institute of International Relations Clingendael (The Netherlands, program entitled, “International Relations and Diplomacy Practice”, training of diplomats in the area of public communication in crisis situations.

IRIS – Institute of International and Strategic Relations, sensitizing of senior management professionals.

Design and running of training sessions entitled “Crisis management and media training” under the aegis of the International Crisis Observatory (8 training sessions since 2007).

Strategy/ Comundi – Training on E-reputation, several yearly sessions since 2003.

These training sessions were delivered to a large number of individuals employed by the State, local and regional authorities and companies.

Press Reviews (recent extracts): France Info, Arte, TV5Monde, Le Figaro, Le Monde, Les Échos, Rue89, Libération, Europe 1, L’Entreprise et l’Homme (Belgium), Management, La Vie, Radio Suisse Romande, La Montagne, Le Temps (Switzerland), l’Express, The Guardian (England).

In particular, he has written articles that were published in two of the French daily newspapers, Libération, La Croix and Les Échos.