Heiderich is the President of the "Observatoire International des
Crises" (International Crisis Observatory), consultant and trainer
specialized in strategy of public relations (PR) and crisis management,
author of "Rumeur sur internet" (pearson, 2004), "Plan
de gestion de crise" (Dunod, 2010) and of many articles. He
teaches communication at the master level in several prestigious schools
Didier Heiderich Biography
• Consultant and trainer in crisis management and communication
• President of the International Crisis Observatory
• Lecturer for master’s degree programs
Didier Heiderich Crisis management and public relations consultant
and trainer. Didier Heiderich, CESI Engineer, started at first many
transversal tasks in sensitive’s sectors, such as industry and at the
French Ministry of Justice before becoming a crisis management,
communication strategy and public relations consultant.
With more than 12 years of experience in communication and public
relations consultancy, he intercedes regularly as a consultant for
administrations, firms and diplomatic personnel, mainly in media/public
speaking skills and in crisis or in delicate situations. Till this day,
he has trained several hundreds of people in public speaking in
simulated crisis situations. He also train managers on the filed in real
crisis events. As a communication and press relations trainer, he has
elaborated and/or intervened in several training sessions to
communication in France and abroad, to a public of communication
professionals…as well as to apprentices coming from different
Since 2007, he intercedes regularly at ENA (National School of
Administration) and at IHEDN Institute of Higher National Defense
Studies), for professional training for central administrative (in
France or abroad), local or diplomatic personnel.
He trains as well communication agencies’ consultants and journalists.
Founder of « Magazine de la communication de crise et sensible »
magazine, he is the president of « Observatoire International de Crises
» (International Crisis Observatory). He intervenes regularly in
seminars or gatherings tackling the communication in crisis situation
topic. He wrote many articles about communication and is the author of
the book « Rumeur sur Internet » (Village Mondial, 2004) - (Rumors on
the internet)- and « Plan de gestion de crise » (Dunod, 2010) – ( Crisis
management plan) . He also participated as well in the creation of a
dozen of communication books and manuals.
He teaches communication in the Masters Program at ISCPA (media
institute), ICOM (University of Lyon 2), Université de Technologies de
Troyes where he is the educational referent of the course «
Organizational Communication ». He lectures as well at Ecole Nationale
d’Administration (ENA) in the field of crisis management Masters
Program, and at Ecole des Mines d’Ales, at the Rouen Business School in
the communication masters program, and at IRIS and several minors
designed for French and international responsible.
“Crisis management plan,” Didier Heiderich, Dunod, 2010
“Rumors on the Internet,” Didier Heiderich, Village mondial, 2004.
He has participated in the writing of several books and reference
• Corporate communication, Karine Johannes, Thierry Libaert, DUNOD, 2010
• Introduction to communication, Thierry Libaert, DUNOD, 2009
• Communicating in an uncertain world, Thierry Libaert, Village Mondial,
• “Crisis management is half a century old,” 2008, Éditions OIC.
• “The perception of risk in a society of fear,” Cahier Espaces n°85,
Guides: Communication Plan model, éditions OIC Crisis
Communication reflex, éditions OIC Crisis situations: check-list for
speaking in public, éditions OIC
Conferences and training for the public:
ENA - National School of Administration – Lecturing on a regular basis
in training programs (improvement).
IRIS - Institute of International and Strategic Relations. Delivering
lectures for higher studies.
IHEDN - Institute of Higher National Defense Studies. Lecturing on a
regular basis since 2007.
• Ena (National School of Administration)
• Université de Louvain
• Université de technologie de Troyes
• ISCPA (Media institute)
• Institute of International and Strategic Relations (IRIS)
• École des Mines d’Alès • Rouen Business School
• Université de Lyon 2 • IAE de Bordeaux
• European Institute of Total Quality (IEQT)
Advice, support, training: a few recent references (excluding
those of a confidential nature):
Local authorities and administrations: Grand Lyon, the city of
Nantes, Paris city hall, the city of Rouen, Catalogne tourism, the
Defense Ministry, Prefectures, ASN, Drôme Prefecture, UCANSS (Union des
caisses nationales de sécurité sociale) – Union for the National social
Companies: EDF / Prefectures/ ASN, La Poste, Société Générale, a
company in the petroleum sector, ONCF, MARSA Maroc, SOLVAY, ERDF, Caisse
d'Epargne, Bayer, Wrigley,...
Training agencies (public speaking, public communication in
sensitive and crisis situations; crisis management):
ENA – National School of Administration (higher studies – refresher
courses and special international courses in public administration).
IHEDN – Institute of Higher National Defense Studies in different
degree courses and training sessions (several sessions during the last
Netherlands Institute of International Relations Clingendael (The
Netherlands, program entitled, “International Relations and Diplomacy
Practice”, training of diplomats in the area of public communication in
IRIS – Institute of International and Strategic Relations,
sensitizing of senior management professionals.
Design and running of training sessions entitled “Crisis management
and media training” under the aegis of the International Crisis
Observatory (8 training sessions since 2007).
Strategy/ Comundi – Training on E-reputation, several yearly sessions
These training sessions were delivered to a large number of
individuals employed by the State, local and regional authorities and
Press Reviews (recent extracts): France Info, Arte, TV5Monde,
Le Figaro, Le Monde, Les Échos, Rue89, Libération, Europe 1,
L’Entreprise et l’Homme (Belgium), Management, La Vie, Radio Suisse
Romande, La Montagne, Le Temps (Switzerland), l’Express, The Guardian (England).
In particular, he has written articles that were published in two of
the French daily newspapers, Libération, La Croix and Les Échos.